At my company we also do the same every request to engineering (alarms, security, bug, customer support escalation) gets a ticket.
i mean there's even tickets cut if you need IT to fix a laptop or assign you a locker or unlock the code on your desk ped.
heck, there's even a ticket if the office toilet is clogged
It really helps. Tickets are cheap and persistent. Breezing by my office or shooting me a DM is cheap and ephemeral. I’m just going to respond with “do me a favor and put that in a ticket thanks” anyway
I once had to raise a ticket for a double AA battery for my mouse. This sort of stuff frustrated me enough to start my own company.
Ah! You must be that energy harvesting mouse company.
If it works it ain't stupid. Big companies desperately need traceability and ownership. Way too many bullshitters playing politics, being loud on meetings etc but very little actual output.