yes, there's a ticket for EVERYTHING. people have tickets cut in their names even decades after they've left
At my company we also do the same every request to engineering (alarms, security, bug, customer support escalation) gets a ticket.
i mean there's even tickets cut if you need IT to fix a laptop or assign you a locker or unlock the code on your desk ped.
heck, there's even a ticket if the office toilet is clogged
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In some big companied many core corporate teams which hate that level of transparency and build their own opaque systems. I've seen this for departments like IT, HR, legal, etc.
I'd rather have tickets for everything and full transparency except for confidential info.
Im a huge believer in transparency. But I also understand why, in a big company, people don’t like it. It’s very easy for metrics to be weaponised by political players who are out for themselves.
Perhaps killing the need for tickets will be the real value unlock of llms. (Kidding! Kind of)