I once had to raise a ticket for a double AA battery for my mouse. This sort of stuff frustrated me enough to start my own company.
What does your company use for ticketing?
Just spreadsheets for the time being. I think irrespective of the tool it's more the mindset for me. What is too small to have meticulously documented versus a general bucket. Also what becomes too big to not track on a ticket anymore but via project governance.
SqueakDesk
Ah! You must be that energy harvesting mouse company.