i mean there's even tickets cut if you need IT to fix a laptop or assign you a locker or unlock the code on your desk ped.
heck, there's even a ticket if the office toilet is clogged
It really helps. Tickets are cheap and persistent. Breezing by my office or shooting me a DM is cheap and ephemeral. I’m just going to respond with “do me a favor and put that in a ticket thanks” anyway
I once had to raise a ticket for a double AA battery for my mouse. This sort of stuff frustrated me enough to start my own company.
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If it works it ain't stupid. Big companies desperately need traceability and ownership. Way too many bullshitters playing politics, being loud on meetings etc but very little actual output.