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olingern | on: VoidZero Is Joining Cloudflare
These acquisition announcements always leave me uneasy. There’s a lot of hand waving, “nothing will change and our roadmap will stay the same!” but we can all do basic math and understand that’s not how business works.

As an aside, I have to use Cloudlare at work and it’s a pretty awful experience for the medium sized org I’m at. “Hostile UX” is a common complaint. Maybe they should invest money in competing with Vercel on UX/DX instead of acquiring open source projects.

burcs | parent | next
sorry to hear that's been your experience. i actually joined through an acquisition about a year ago and one of the main things we've been focused on is the dashboard and overall dx.

sadly "hostile ux" is a phrase i've heard more than once and we're working hard to improve. if you're open to it, would love to hear more about the issues you've be running into

runtime_terror | root | parent | next
The dashboard UX has improved a lot lately but one thing that drives me absolutely nuts is that I get rate limited all the time using it.

For example, I had to recently change an env var we had on a handful of apps and opened them all into new tabs and made the changes and about half way through I started getting rate limited. This has happened to me many times and I've reported it to support and in Discord but it still happens.

One other big complaint is support is non-existent. We sent many support emails (on business plans) and I'm pretty sure we've never gotten a reply. Same for posting in Discord. It's pretty disheartening to build your business on Cloudflare and have no confidence support will help you when you need it.

burcs | root | parent
yeah you should definitely not be getting rate limited, sorry this is annoying you're not the first to report i will dig in.

as far as support, i know there is a huge effort going on right now to improve response time and support in general, also I'm not as active in discord as I ought to be there's just so much noise, feel free to ping me on there directly if I can help brandon/@ygwyg. can't promise it'll be an instant response but I will respond

runtime_terror | root | parent
You'd be forever my hero if you solve the rate limiting thing! One time I couldn't fix a production issue because I opened too many tabs.

Thanks Brandon!

encom | root | parent
It's hysterical that CloudFlare is tarpitting their actual customers just the same as the rest of the public internet.
loading story #48402507
olingern | root | parent
The one I saw most recently was working with an SRE coworker. Data in what looks like a table, in this case a subdomain/IP address, that overflows the cell gets cut off with no ability to actually view it. I almost had him just edit the CSS in Chrome, but he figured out a different workaround.
pier25 | parent | next
> Maybe they should invest money in competing with Vercel on UX/DX

That's exactly what they are doing.

tommy_axle | parent | next
Vite is great and vite 8 was a huge speed-up so definitely a nice win for them. Remaining independent is always great but at the same time there are other "new homes" that could be worse so let's keep our fingers crossed and hope it works out.
gowthamgts12 | parent
their reliability is also way way down lately. too many mishaps and i've long lost trust in CF.
olingern | root | parent
Yes. We’re beginning the process of moving away because of how they’ve become a single point failure that’s unreliable. AWS is more reliable and it’s a bad spot to be in when your CDN / router is down but your actual application is fine