no opinion of if this is a good idea or not or the overall statement of the thing... but isn't support a big part of what these saas companies are really providing... its not just salesforce, its salesforce and customer success teams and 24/7 support etc.

i suppose this could provide that also (dont see that they want to) but then its just back to vendor a vs vendor b and vendor a in this case has a lot of history and inertia with the companies these guys would need to switch.

maybe that wouldnt be a big deal longer term, but near term i think we are probably still in a "nobody gets fired for buying ibm" phase at the moment.

ya you could save a ton on that salesforce contract and sticking it to them might feel great, but the project to migrate and then self support this with your own employees is non-trivial and would be a pretty monumental risk to take. like you might as well just internally vibe code a new solution that is perfectly tailored to your biz vs getting a knock off vibe coded version of a saas thing that you only actually use 20% of.