And to be clear: my vision here isn't "have an agent do your taxes", it's to have agents build a hardened and thoroughly verified deterministic tool that can help you navigate the (somewhat bewildering) forms and instructions decision tree when filing your own taxes.
https://www.irs.gov/filing/where-to-file-paper-tax-returns-w...
In either case the tax prep industry is a pox on our society. But of course this is America, and replacing a perfectly functioning publicly accessible service with a nightmare of private sector bullshit is the most violently American shit ever.
Anyway, my point is that for 95% of people they have all the information already and you shouldn’t have to file.
(If a painter knew that the camera was coming out I would not want them to throw their canvas away)