"This is a new form of social science. It is qualitative research at a massive scale, and we’re in the early stages of learning how to do it. Surveys and usage analysis tell us what people are doing with AI, but the open-ended interview format helps us get at why. "

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Who is doing the research matters. What is presented here is not the product of academia. It's the product of a company that produces AI agents. The picture this web page paints may appear rosy and have just enough thorns to be convincing, but it's the equivalent of a tobacco company telling you that their product is neither addictive or carcinogenic.

I fully expect actual research will be done on the impact of AI and our hopes for it. This page, however, is marketing.