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how they were able to recover from that is beyond me.
They didn't. I haven't bought a Metallica album since the black album. That was a decade earlier, because everything since sucked, but as I got older I thought about maybe expanding my tastes. I avoided Metallica specifically for their disrespect of their fans.
Did they not? Seems like they're still quite popular, and I knew people in HS (for reference, late 2010s to early '20s) that were big into the band.

Additionally, looking at Google Trends[0], it seems they peaked in 21st-century online popularity in 2008 and had another notable uptick in 2017.

I think a lot of us want the assholes to have suffered real consequences for their behavior, but want is different from did.

[0] https://trends.google.com/trends/explore?date=all&geo=US&q=%...

I think they've got some ineffable qualities, and frankly there's lots of other genres where people might decide to give them a listen...

Which is really just a roundabout way of saying I think Apocalyptica did a lot to help refresh them in the modern zeitgeist (Yes I know it was older, but I remember youtube videos causing it to enter at least my and other's conscious space...)

Yeah, they're popular like Ariana Grande is after the Manchester bombing. But just about everything they released after the Black album is kind of lame. The Budapest tickets sold out pretty fast, but they're still lame regardless if people go to their concerts. Compared to Depeche Mode and other bands that only get better with age, Metallica just play the same old songs or worse. And they're not a cult band like Death or The Sisters of Mercy either.
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You clearly haven't watched Stranger Things
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