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Remember that Metallica band members played an active driving role in those lawsuits against their own underage fans. It wasn't just the RIAA / record company organizations behaving cruelly, it was Metallica themselves. Fuck Metallica.
Another person who I remember really coming out as a villain in that era was Gene Simmons from KISS: "Sue everybody. Take their homes, their cars."[1]

[1] https://arstechnica.com/tech-policy/2010/10/kiss-frontman-we...

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It's even more egregious after watching interviews of a young Lars bragging about trading bootleg cassette tapes.
Lars was always a scumbag.
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IIRC, Dave Grohl actually gave a lot of shit to Metallica, claiming that it would be one thing if this were some indie band selling cassettes having their music stolen, but it's another when multi-millionaires are crying that they aren't getting extra money.

Found it: https://youtu.be/Yy45qY9c49k

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Killed Napster and forced them overseas to create one of the most toxic streaming platforms for music the world has ever seen. Spotify. Sean Parker used to be cool…
how they were able to recover from that is beyond me.
They didn't. I haven't bought a Metallica album since the black album. That was a decade earlier, because everything since sucked, but as I got older I thought about maybe expanding my tastes. I avoided Metallica specifically for their disrespect of their fans.
Did they not? Seems like they're still quite popular, and I knew people in HS (for reference, late 2010s to early '20s) that were big into the band.

Additionally, looking at Google Trends[0], it seems they peaked in 21st-century online popularity in 2008 and had another notable uptick in 2017.

I think a lot of us want the assholes to have suffered real consequences for their behavior, but want is different from did.

[0] https://trends.google.com/trends/explore?date=all&geo=US&q=%...

I think they've got some ineffable qualities, and frankly there's lots of other genres where people might decide to give them a listen...

Which is really just a roundabout way of saying I think Apocalyptica did a lot to help refresh them in the modern zeitgeist (Yes I know it was older, but I remember youtube videos causing it to enter at least my and other's conscious space...)

Yeah, they're popular like Ariana Grande is after the Manchester bombing. But just about everything they released after the Black album is kind of lame. The Budapest tickets sold out pretty fast, but they're still lame regardless if people go to their concerts. Compared to Depeche Mode and other bands that only get better with age, Metallica just play the same old songs or worse. And they're not a cult band like Death or The Sisters of Mercy either.
But they kind of are (a cult band). Most people in the world know Metalica while hardly anyone ever heard any of the Sisters Of Mercy's tracks.

Normal people don't care- they just enjoy a ballad or two.

I've long since learnt to separate an artist from their art- a fair share of the musicians, actors, directors etc aren't really a decent bunch

Not really, they missed that chance when they released Load and Reload and who knows what they did after that. I got fed up with their foray into commercial music and moved on to prog metal and other more interesting stuff. If they had stopped after the black album or continued to release quality works, then things would be different, but they chose money, whining, lawyers and drunk teenagers as an audience. They became lame and popular, which excludes being a cult band. Cult bands are not very popular in fact, as you have yourself pointed out.
You clearly haven't watched Stranger Things
Most of their fans didn't know and probably still don't. In my admittedly limited exposure (N=3 or 4), folks I know that were informed on Metallica's behavior in the Napster age that have since purchased anything from Metallica is zero.
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one of their best songs is "don't tread on me"
Why are all forums inundated with this ridiculous nonsense? They are "MAGA"? How so? Are people who follow MAGA typically anti-piracy or something? Bizarre.
It [calling anything you don't like "maga"] is political in-group signalling of a tribal ideology that also serves the dual purpose of destroying the meaning of language. Categorically inappropriate for HN - flag it and move on.
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The ideology has an inherent toxicity to it, along with a self own, doubling down on mistakes that would harm you and the others in longer run, embracing silly ideas and a general disregard for niceties. Would have been nice if they didn’t hurt their own fans like that could be simply phrased as ‘being MAGA’
I still can't listen to a Metallica song on the radio without feeling a bit sour. I wasn't a die hard superfan or anything, but their songs were pretty good. It really didn't help that they had cultivated this tough guy image and then turned into total whiners about piracy.
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Not that surprising considering that James Hetfield has no qualms about his music being used for literal torture.

https://www.theguardian.com/world/2008/jun/19/usa.guantanamo