Government I have no idea, but loads of businesses don't use Outlook - alternatives do exist. I've personally not used Outlook for well over a decade now.
Quick google AI mode check says:
- MS 365/Outlook: ~40%
- Google Workspace: ~25%
- Zoho: ~2%
And then a bunch of others - Rackspace, Zimbra, IBM WebSphere Lotus Notes Blue For Enterprise XML Watson Edition et al
And in terms of classic 'corporate' sectors like law, finance, etc, it also close to 100%.
Whereas in "tech" it is far more likely to be Gmail.
I _still_ get people who are non technical that work in 'corporate' sectors that can't join a Google Meet because they think it is Teams. They literally haven't ever used a Google meeting before.
Exchange and Active directory are the biggest obstacles by far, bureaucrats can learn how to work with open source office alternatives easily, and underlying OS can be anything as long as you have few icons to click on.
I see that you're a hater. Outlook sucks but your solution is to cure cancer (Outlook) with Alzheimer's (Zimbra, Lotus Notes)?