I'd love some classification for support tickets where i work

whenever i submit a ticket (need hardware, problem with software, access, etc etc) I'm supposed to know what business unit im submitting to. There are 63 last time I checked. Some go to global IT. some go to local IT. some go to to procurement, etc etc. There's no resources on how to select the right one

I just guess and there is a dedicated person on every team who reassigns tickets to the right business unit.

nightmare.

an llm that parses my request and auto-populates in the back end would be cracker jack