The GP isn't saying Jensen took the wrong action, he's saying that this is a carefully crafted message from a top PR firm, and that the posters saying how its "genuine and heartfelt, I can see he really cares" are just eating it up. Those lines will become advertising for the agency as they land the next big client, like book reviews, but for the "publicly vulnerable executive" PR package.

Its not that Jensen is wrong, its a good play, the GP is just saying how sad it is to watch people eating this up like they think Jensen cracked open his laptop and drafted a note, pushed it up to the public web site, then forwarded it to axios or something.

There were lots of people involved in a carefully crafted rollout, the wording of which has nothing to do with how Jensen or his family are handling this. We will never know how he personally feels or how any of this really played out behind closed doors. For all we know he and his wife are talking divorce and shouting it out and this piece is just crafted damage control.