But when I ask my realtor questions, he doesn't know anything. I get the same answers by typing into ChatGPT.
When I ask the Claude team at work about why this or that, they don't have a clue. They "will get back to me", which means they'll forward the question to Claude and Claude will output another 500-words email with a lot of things that are obvious and not part of the question, another couple of assumptions that are plainly false, and in the middle of it, sometimes, yes, an interesting insight. But the insight doesn't come from the people sending the email, they didn't produce it, they don't see it, and they never act on it.
This is all just exhausting.
Not going to comment on your workplace specifically, but I’ve found this to be an issue with other industries like real estate long before ChatGPT were a thing.
The problem is the people who pickup the phone, greet you at the shop door, or take the photos, they’re the lowest paid juniors and thus know nothing.
So in most industries, you were always lucky to get through to someone with knowledge on the first attempt.