https://github.com/PrivSec-dev/banking-apps-compat-report/is...
I really hope this doesn't mean other Dutch banks will follow suit. It's already quite impossible to actually contact someone at the bank who can understand the issue if it's on the technical side. I have no idea how I would even start to broach this topic with ABN Amro.
My mortgage was with a bank that had a website but no app and I was happy, and then they merged with another bank and only had an app and no website and I was not at all happy (but the bank they merged with also had their own mortgage product with both app and website and I do not know why they didn't migrate to using that platform). I swiftly moved to a bank that incidentally had a lower interest and both a competent app and website, and I noted to the previous merged bank that the reason I was leaving is that they did not accommodate me. Whether that feedback was heard, I'm unsure.
I've completed my transfer this year. I am waiting a few more months to close my Dutch bank account (with the parent company of ASN). Good riddance.
No, it is not troubling, it is realistic for a service with high expectations and reliability expected, on tight schedules/resources