Some years ago, I ended up on a call with a support team guy, helping him under some parts of a system I worked on. He shared his screen, started drawing diagrams. It took me a whole 10 minutes to realise it was in paint, he was just that good at using it.
Turns out paint was the thing almost every customer had installed/had access to, so he worked to the lowest common denominator and got really good at using it. I guess now he'll need to find a new tool to astonish devs with.
If you're in support across multiple customers, especially in regulated industries, you learn to rely on the minimum common denominator, which usually means OS utils.
And at the end of the day $2 and $2000 screwdrivers are both still screwdrivers.