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> The crew are saying that the request came in on a frequency they weren't monitoring

There is only one channel you are supposed to monitor, it’s 16. That’s also where the coast guards make all their announcement/requests for help and whatnot. The reason there is a single channel to monitor is precisely to avoid the situation of different vessels being on standby on different frequencies and thus being unable to hear each others.

So that means they weren’t monitoring 16. Which is unacceptable.

I know I need to have 16 on at all times, and i am not a professional super yacht captain.

It doesn't seem like it is confirmed it was on 16 [1]. The Coast Guard said the ship was not in immediate danger. Does that change your opinion?

[1]https://alaskabeacon.com/briefs/cruise-ship-helps-stranded-s...