I suppose the argument is in reverse. They are so ubiquitous, they don’t really have to be good anymore to capture the market.
And they got that position of dominance more via shady deals and sketchy practices than by producing excellent software. Microsoft has done some good engineering, but that's not what made them what they are.
I disagree. Microsoft software was some of the best. Maybe not because their quality was excellent but because their competition was easily worse.
I haven't opened Office in years.
They haven't supported Office in years. You're only supposed to use the web app version now. And it's not called Office any more, it's called Copilot 365. Not joking.
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Well yeah, but I've been involved with like 6 universities in different European countries and all of them use MS email.