I still don't understand why anyone would go with that whole "no conversation please"
Where they went wrong, in my opinion, is in the implementation details.
It's mostly death by a thousand cuts: Requiring reputation to gain the ability to post comments, then having one's answers deleted as "this should've been a comment". Overeager marking of questions as duplicates, e.g. despite the equivalence between two situations being non-obvious (e.g. someone asks about data type A, and it turns out that it's a subtype of B for which an answer that applies to both exists; that should not be a duplicate, the fact that it's a subtype is the answer!). Endless other decisions like that, which wouldn't have taken any extra effort to implement correctly.
One feature they could've built that would have taken effort but also greatly helped against the common newbie complaint of "hostility" would've been a "newcomer track", which would've been more forum-like and guided them towards either formulating a good question or seeing that's it's already answered. In the latter case, some of the keywords that came up during this process should've been fed back into SEO so that future newbies would become more likely find the answer via a search engine despite using clumsy terms. I think they tried a simpler and worse version of this idea towards the end with "staging ground" but by then it was too late.
Instead of going in the same direction of everyone else adding AI all over the place and trying to eliminate the humans, they could have gone the opposite direction and played to their somewhat unique strength of having a bunch of actual humans and providing a place that actually fostered human and authentic interactions. Instead, for some completely unknown reason (money), they chose to commodify their own platform. Smart.
It quickly turned into simple questions and "send me the codes"
Good luck trying to write any helpful posts in the community anymore, someone will come along and respond with "AI."
They also had the problem that easy questions would get downvoted for being too easy, and hard questions would just not get answered because they weren't seen in time by the narrow group of people who could answer so they get buried by the algorithm. Working in something of a less common niche myself (embedded Linux), I never had questions get answered. I believe the question ranking systems and moderation policies really only worked for questions about new, popular web frameworks.
It was ChatGPT which did it in, but it could've been anything. It could've been a new group of people with some clout starting a fresh new knowledge site. People were ready to abandon SO.
Usually I’d find answers on SO. Relatively rarely I’d ask questions but, when I did, I’d always try and follow the netiquette rules of yore, and think in terms of, if I was a support engineer trying to help with this, what would I need to know?
Because I have supported products, and we’ve all seen enough bug reports and questions come in that we can tell when someone is going to be easy to help - even if they have a particularly tricky problem - versus someone who’s going to prove more challenging.
So I had this question about Elasticsearch, and it was at a time when the documentation wasn’t great, and you were actively encouraged to go on SO and tag your question to get help.
I wrote out in detail what I’d done, where I’d got stuck, what I’d read and tried to get unstuck, etc. It probably took me 30 minutes or more to pull everything together into a coherent post.
The very first comment was from some insufferable bellend saying, “Oh, so you want us to do your work for you, are you going to pay us too?” or words very much to that effect.
Literally, WTF? Why even post that? If you don’t want to help the option to simply go away without getting involved is always available.
IIRC I didn’t actually end up finding a solution via SO and instead layered some godawful hack on top of Elasticsearch to get what we needed - because I simply had other work to move on to and I’d already spent a lot of time on the problem.
But I think that was the last question I posted on SO, and maybe the last time I posted anything on the site.
As the years wore on I simply started finding it less and less useful, with often incorrect answers marked as accepted and - if you were lucky - the correct answers marked might be buried further down.
And then there’s what they wanted to charge for job ads versus how effective those ads actually were - again, this was better in their earlier years.
SO started out well - genuinely a breath of fresh air - but as time went on it felt like they thought their model was the last word in online help forums and they didn’t want to evolve to address its flaws, even if that had just been dealing with the toxicity, and the karma farming.
And so this is the result - a site that, like the dinosaur in A Sound of Thunder, is dead but perhaps hasn’t realised it yet - and, at this point, the way I feel is simply good riddance. It’s a shame, but - as you said - they did it to themselves.
Good for training data I guess - pure Question and Answer. Maybe they knew the platform would die so decided to optimise for that
SO did develop a community in a way, but it was primarily the gatekeepers and rule enforcers adopting positions of pseudo-power. They liked using the sites’ rules as a way to control conversations and downvote questions.
Every internet community I’ve interacted with that builds up a lot of rules turns into this eventually. It becomes an attractant for users who really like memorizing all of the rules and deploying them on other people.
I don't buy it.