Hacker News new | past | comments | ask | show | jobs | submit
> If your hands dealt with injury directly without sending pain signals up to your brain, you'd never change the behaviour that led to that harm or reconsider your priorities.

At some point in one's early single-digit they learn that touching hot stuff hurts. They start to avoid stuff that they know is hot, but still come in contact with hot stuff accidentally. Later they learn techniques minimizing probability of touching hot stuff even by accident. By the time one reaches twenty or so, the only times a person burns themselves is really by being way too reckless.

> Like it or not, sometimes the best thing for an organization isn't to just fix every problem and prevent it from bubbling up; it needs to be treated like a learning opportunity for org leadership, which means sending the pain signals upward before just repairing it.

Should we accept that management as a whole is in general more clueless than your average teenager? The "learning opportunity" should, ideally, happen exactly once, realistically once in a very rare while.

> It's important to coach people on the idea that in large group sizes, it's more efficient to let certain kinds of problems play out and not be so reactive to them.

You are conflating two things here, I guess. Yes, some "problems" are not worth to be fixed proactively or at all, but that has very little to do with group sizes, it's a "simple" cost-benefit tradeoff. As groups grow the left hands tend to become increasingly unaware of what the right is doing and that is the primary reason why we have management class in the first place.

The problem OP raises is attention span of the metaphorical gold fish in the management layers. Even if a department does everything in their power to communicate impending problems, do risk weighed cost-benefit analyses, get proactive treatments pre-approved by higher management, the same higher management forgets the risks and costs savings once they have been mitigated, effectively incentivizing firefighting. Some teams gradually fall into eternal firefighting and burn out, others start manufacturing fires to get rewarded. The biggest problem is that it is nearly impossible to tell the two apart.

Unlike a teenage child, management has the unfortunate effect of being made up of people who can leave the company, forget past experience, etc. So you do kind of have to treat them like a child who needs continuous feedback and signals.

For a more broad example than IT cost center stuff, you can look at how some large companies go through cycles of arrogance with their customer bases, launch a product that fails, and then are humbled enough to try and pivot and earn good will back. Microsoft is always somewhere in this cycle for instance. The organization can never really learn this lesson permanently and will "regress" from time to time based on financial pressure or greed or some other impulse.