So this post is talking about at work but I think the principle goes well beyond that. Think of all the AI chatbots you have to deal with to get through to customer service at a company. Or get through ATS systems in hiring. If it isn't already the case, this will probably replace or supplement TAs marking assignments.
The problem is that AI makes these interactions too cheap for the party that already has disproportionate power. The cost for them to add another layer, another hurdle, another set of questions, etc is essentially zero. Yet everyone who wants to get through that system has to pay in a human cost.
I just thought of another good example. In the pandemic auditions in Hollywood went virtual for obvious reasons. But this never went away. Now, you might say it's convenient to not have to spend hours driving to Burbank for a 5 minute audition but anecdotally the taped audition seems to be much more work. It requires a lot of prep and more tech for good sound and audio. There are people who help people tape auditions, which has really just added another layer. Plus, instead of only locals, anyone anywhere can submit an audition so where you might've had 30 people previously, now you have 150.
And what happens to those profesionally-produced auditions? They get submitted and the casting director might pick 5 randomly to even look at. If there isn't already, there will also be an AI system that filters those auditions.
At least previously you got 5 minutes of actual time from a casting director, the actual director, etc. So it's actually way more inefficient for you now. Plus, if you're lucky enough to be looked at and they like you, you probably have to go for an in-person audition anyway so what's happened here? You've just added another layer and way more work.
Companies think they're "winning" here by saving labor but I think that's short-sighted. What'll end up happening is AI agents will rise to help people on the other side of that. You can think of using AI to cheat on school assignments as an example of that.
So what will we end up with? AI agents inundating AI systems, which just adds a whole bunch of inefficiency.