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chopete3 | on: CEOs who think AI replaces their employees are just bad CEOs
>> Yes, the tools are powerful, but a CEO who thinks they replace the work of employees is simply a bad CEO.

This is a broad generalization of employees. There will be some "routine tasks" that can be done by AI, now that is a lot more powerful.

There won't be as many employees needed for routine work - for example L1 and L2 support work. For example, many companies had ML engineers building models for various models. Companies can get that off the shelf from AI companies. They don't need a big team of model builders now.

wwweston | parent | next
If L2 support work is the example then I doubt we’re near replacement.

L2 issues are already involved in some way often revealing some kind of system failure, requiring context and exploration to understand, and judgement (and perhaps even system overrides) to fix.

I could see “automated L2 is the new L1” improvements, but without a big capability jump and/or a resource bonfire, I don’t think even frontier models would effectively replace good L2 staff.

They might magnify good L2 staff so fewer are needed (and maybe even help L1 staff become L2).

gowld | parent
I often use AI chatbot to generate step-by-step instruction for setting or repairing up some bit of tech. It's incredibly empowering, and saved me a a lot of money that would have been spent on buying replacement tech.

You know who can't do that? People who call L1 support.