We approach tickets that match with our development strategy. A ticket is tied to and represents a branch of code. When that code is merged the ticket is done. It cannot be reopened, you open a new ticket and link it and there will be a new branch.

I know everything that is in our main branch by looking at jira.

Product mangers and executives often want a very different view or workflow and it is hard to bend jira to work for everyone. Jira would need to have things like parallel workflows on a ticket and that would just get confusing and complicated.