I'm not arguing about whether or not this particular instance contained "uncivil comments" (do the mods have the ability there to delete the comments if they are uncivil?)...
But day in day out, on a mass level, it's such a goddamned drag, even if it isn't directed at you, it's energy and emotional bullshit. Every job has it, sometimes it's your boss or shit coworkers... But customer facing is such an awful position for the wages they usually make. Even if it's "good" wages. Even if they don't primarily face the public, but still have to engage in a secondary support role. I can't imagine what it's like to deal with this as a job when you're on the front line with an angry mob coming at you.
Again on this particular case I'm making no judgement, but it IS a stressor, regardless if directed at you, or not.
Especially in a high volume environment that probably has more incoming vectors of commentary/attack/vitriol than just the single comment thread.
They have no authority or knowledge of the topic at hand at all but can’t resist weighing in and throwing authority around.
But it's become "Whaat? Are you talking to us you uncivilized, stinky hippy peons? How dare you? We serve only the rich corps now, we don't care about you or your money."
> But customer facing is such an awful position for the wages they usually make.
So you're saying that rich AMD doesn't pay their employees enough and for this reason, their unsatisfied customers should be careful not to say bad things about the company to the employees mistreated by that same company... There are too many logical errors here to describe in a short comment.