To grow the ecosystem, AMD needs more people working on their hardware. Restricting Linux will only alienates students, hobbyists, and devs who want to adopt AMD tech.
- From long term AMD user
Answering the actual question seems not a high priority
The older I get the less I want to deal with companies that act like primadonnas and the technologies they make. This is also why I don’t do phone apps: your market access is 100% controlled by two companies that can wipe out your business overnight.
Imagine having to work with these people professionally. With real money involved. While probably not as high risk as mobile development, their customer representatives seem like real primadonnas. You’ll be happier without these people in your life.
I’m actually fully in favor of empowering customer-facing representatives to put reasonable limits on responding to customer abuse.
It should not be the job of a forum moderator to take abuse. Warning them about the rules of the forum and then enforcing the rules is forum management 101. It’s getting silly that people are attacking this person specifically for just doing their job.
That's not the question that was asked.
Neither calling a company's actions disgraceful nor anything else in the posts that triggered that official reply were abusive to customer service.
_Professionals_ de-escalate. This was not that.
Typical phone CSR boilover from covid days. Most places I call these days have a message saying that they will hang up on you if you act pissy.
When I had some influence over customer support at a company once I set a similar expectation. We didn’t advertise it up front but if a customer was being abusive over support channels they could be cut off.
Big morale boost for customer support. Abusive customers are rare but they can think it’s their job to attack, threaten, and be uncivil. Being stuck in a position where you’re forced to placate angry man-children sucks.
It’s sad that there are so many comments here trying to attack the forum moderator for moderating the forum.
This person had no hand in the decision making. No reason to treat them as an outlet for anger.
Oh please mister, won't you please think of the little billion dollar corporation's feelings? They're only poor corporations with nothing to their names but their billion dollar businesses! Won't you think of the starving corporations?!
This is a clear sign of propaganda and bullshitting by them. Because answering the actual question would be easy, unless you deliberately want to harass linux users. Perhaps a Barbara Streisand effect kicks in, because people are now sharpening their ears and eyes as to why they harass linux users specifically.
I also have to admit that while my main operating system is linux, on my left side I have a windows computer too. I found this approach more practical, even though I think Linux is far superior to windows. This abuse by private entities to try to force everyone to use winows, is anonying to no ends though.
Obviously, I believe that a decision like that made by AMD now is a much more "unacceptable abusive behavior" than any kind of verbal insult ever known to mankind.
This kind of decision is a masked price rise of the AMD FPGAs that applies only to small businesses and individuals, while the big quasi-monopolistic companies are not affected, which will make competing with them even more difficult.
What annoys me most about this kind of policies aimed to hurt small businesses and individuals and favor big companies, which have become more and more frequent, is that in most cases they do not provide any financial benefit whatsoever to the company that enacts them, because they limit competition not in the market where that company activates, but in related markets.
However such policies are very beneficial for the entire class of people who are major shareholders, board members or executives in big companies, by ensuring that all markets are eventually dominated by few, which has happened especially after the end of the nineties of the past century, resulting in the current unhealthy economies of the Western countries and especially of USA.
This success of the quasi-monopolies has been caused by the lack of truly adequate consumer protection laws.
It wouldn't surprise me if AMD is scaling back their free offerings due to the impact on support.
That said, the tone and basic grammar of AMD's support rep isn't what I would've expected either.
They did answer the question, though:
> AMD expectation is that the BASIC tier licensing level is used for simple, entry‑level needs. While more advanced, production-based workflows are aligned with paid tiers.
In other words, they're saying hobbyists and beginners are on Windows anyway, and students can get a free version if they apply through the right channels. No more freebies.
AMD wants people to pay for their software. Instead of going "why are you bullying Linux users", AMD customers should probably be going "thank god the Windows version is still free (for now)"
I suspect they're massively underestimating how many hobbyists and students are on Linux. We're not talking about a typical demographic here, we're talking about people interested in computers and technology at precisely the level that Windows and MacOS aim to isolate from the user.