> That's why large companies need to encode customer feedback into a system to imitate feedback cycles. Mostly in metrics. That's a very lossy way to capture signal, and leaves a lot to be desired, but so far it doesnt seem like anyone has come up with a better system.

The other thing you can do is having senior leadership occasionally try the product themselves and talk directly to customers (especially ones that have problems).

Often, problems remain because of bureaucratic hurdles, or disputes between different fiefdoms: there's a feature that needs teams X and Y to improve, but it would only help the internal metrics for team X, so team Y doesn't give a shit and drags their feet. Leaders who are sufficiently high in the hierarchy can cut through these sorts of problems if they know and care.