Whenever I have to call an IVR system for support it puts me in a blood rage 98 out of 100 times. This space is the ultimate dark pattern mine field.

My common interactions were with banks and telco companies. Absolute trash.

I'm pretty sure some systems allowed remembering the DTMF menu and press it while the voice recording played. But the recent systems I called did not allow this. It was like they intentionally made people wait to suffer the torture.

People call these systems as a last resort (At least I do). It should be illegal to make them so bad.

Also, I used to work with Telco side guys of these systems and they were very proud of these "capabilities".

Sorry for the rant. I had to vent it out.