> we don't offer any customization to the box or ordering process
Every B2B deal of that size that I've ever seen requires at least weeks of meetings between the customer and vendor, in which every detail is at least discussed if not negotiated. That would certainly constitute a "customization" to this guy's prescribed ordering process, which is to "Buy it now" [1] through the website at the stated price like you're ordering a jar of peanuts on Amazon. This is not "framing", it's what the guy said. If it isn't what he meant then he needs to fix his copy.
[1] Yes, there is an actual "Buy it now" button for a $65,000 business purchase that takes you to a page that looks just like a Stripe form. There isn't even a textbox for delivery instructions. Wild.
On a website where we frequently talk about disruptive business models, this whole attitude kinda stinks.
Sure, I guess. Far more likely that they won't succeed, and it will be because of their pointless refusal to cooperate with others. I'm curious why you think we should "disrupt" companies putting a little due diligence into massive purchases.
> On a website where we frequently talk about disruptive business models, this whole attitude kinda stinks.
I could say the same thing about making a comment like this on a website where groupthink is rightfully mocked.
That sounds very neutral, but wouldn't this, by removing the human element and flexibility from business transactions, be a further step along a general enshittification trend?