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For a few years now, I've found every support department has been trained to treat every single person as if they were a dumb 5 year old.

The condescending replies from the outset, the 'clear your cookies' first line response to every bug report, the ignoring everything you say because you /must/ be wrong, the weird need to explain that they understand your feelings and frustrations (before even expressing any frustration)...

Drives me insane. There is no breaking through it. You will continue to get LLM replies tweaked for 5 year olds.

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There is no breaking through it because those LLM replies are not tweaked for 5 year olds due to managerial decree, they're tweaked for the average callers to those support departments due to cold hard reality.

If 99 out of 100 callers are wrong, are frustrated, and don't know how to clear their cookies, and then you call in, they'll treat you like those 99. Even if you're correct, just cheerfully trying to be helpful, and even if you did clear cookies literally identified the obvious typo in their Javascript that makes it work again or whatever, you're an outlier.

Maybe you can get that person to readjust their expectations for you, maybe you can't, and maybe their management can embark on a massive education and training effort to teach their customer support agents to assume that each new caller is an intelligent expert who's aware of and has already tried the obvious things, but tomorrow they will regress to the mean.

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I was a programmer at a small company that had their programmers field tech support calls and there is a good reason they do this... most of the people calling in are dumb as rocks when it comes to whatever they needed help with... some called while driving for help that required you to be in front of a computer.
> I've found every support department has been trained to treat every single person as if they were a dumb 5 year old.

That's quite reasonable on their part.

I do wish I could take a quiz to bypass it, though.

Have you tried saying "shibboleet"?
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People suicided because of that, and the UK post office knew fully well it was their own fault.

https://en.wikipedia.org/wiki/British_Post_Office_scandal