Off-topic, but I'm having a terrible experience with Cloudflare and would love to know if someone could offer some help.
All of a sudden, about 1/3 of all traffic to our website is being routed via EWR (New York) - me included -, even tough all our users and our origin servers are in Brazil.
We pay for the Pro plan but support has been of no help: after 20 days of 'debugging' and asking for MTRs and traceroutes, they told us to contact Claro (which is the same as telling me to contact Verizon) because 'it's their fault'.
Do you think cloudflare is responsible for all of the network traffic routing in the entire world and can simply fix any problem even if it's on somebody else's network?
No. I do think that Cloudflare is a great company and got where it's at today because they care for this type of issue, and has a much better chance of contacting their peering traffic partner than me because they take care of ~20% of all internet traffic, while I take care of none.