Example: there are a series of scheduled trains from London (St Pancras) to Nottingham. One day maintenance works meant the line would partly close overnight and the last train would run very slow. Since tickets were already sold the company intended to get passengers to Nottingham by Taxi, reasoning that few would take this already slow train and so a coach hire or other arrangement weren't cost effective.
Unfortunately an unavoidable incident elsewhere meant instead of a half dozen sleepy passengers arriving at the blocked line and being allocated a few taxis, hundreds of us turned up on that last train. The employee paid to order taxis made a few calls and was told too bad, the company will just have to eat the cost of hundreds of taxi fares, call all the city's taxi firms.
They had bad luck, a different train hit a person (almost certainly a suicide, it is possible to get struck by accident but it's not common) and delayed a large amount of passengers like me who were going to London to get that Nottingham train, people delayed by that incident from their last-but-one train [which ran normally all the way to Nottingham] filled this slow, train that couldn't get all the way instead. A really smart organized team in St Pancras could have realised way too many people are boarding that last train and warned their colleagues, but realistically it was probably already too late to organise a better response even if somehow an incredibly joined-up organisation had reacted to the problem.
One of the things your government could and should do for you is stand up to this sort of bullying by those who have more money and power.