I bought a Nexus One the day it became available, installed endless third party ROMs on it, tweaked it to my heart's desire. Got a Nexus 4, then 5. Today I have an iPhone.
I just need something that works, just because I can tweak endlessly doesn't mean it's a good use of my time. Honestly one of the original biggest motivators was iMessage. A rock solid messaging system ought to be table stakes for a mobile OS but Google has reinvented the wheel so many times I've lost track. Also FaceTime for calling distant relatives.
Sad to say, I don't find myself missing the relative openness of Android at all. Google-branded Android has issues similar to iOS, they also removed ICE Watch style apps. And non-Google Android is work.
Are your relatives unable to install Signal or WhatsApp?
Yes is a possible answer here, but installing a messaging/video-call app seems pretty low effort. I've had several elderly relatives do it and none required hand-holding, just the name of the app.
Installing an setting up Signal or WhatsApp is out of the question for a huge portion of the population.
Yes, 90% of global smartphone users can't do it at all :P
What an insane take this is.
Not just old people. Hackernews skews technical and seems to mostly interact with other technical people.
There are people in their 30's, 40's and 50's who don't own a computer at all (other than a smartphone), don't interact with computers on a regular basis, and almost exclusively use the built-in talk/text/browser apps that come pre-installed.
It may be a relatively small percentage of the adult population in the US, but it is still many millions of people.