I got very annoyed by his portrayal in the first and especially last episodes of this podcast. Especially by the woman in the last episode who said her heart was broken for him and there was no justice in locking him up.

Shan Hanes was both a victim and a serious criminal. If he had lost just his own money I'd feel terrible for him. But as he got in deeper he was knowingly taking money first from his employer and later directly from his own customers' accounts. He took steps to cover his tracks. Shan Hanes is exactly where he belongs.

Edit - I listened back. Her name is Kathy Wilson, a mental health professional in Colorado. She called criticism of Shan "victim blaming". She compared his situation to the bank being robbed at gunpoint. She again calls his sentence "victim blaming".

I will say I think his 24 year sentence is barbaric but I often feel that way about American prison sentencing.