> The only way to (sometimes) get big companies to fix their mistakes (besides the legal system) is to shame them into it.

in the golden years of twitter the quickest way to get proper support from companies was to talk shit about their services on twitter.

i was always amazed by how quick i could get in touch with an actual human being using that strategy.

this remind me of some other borderline unethical techniques i read online...

basically when dealing some kind of problems with non-IT infrastructure, if you cannot get "support" to acknowledge issues then you change your strategy and write to the lawyers from the company or public entity managing that piece of infrastructure and inform them of the legal liability deriving from the issue that you noticed.

once that is done, if ANYTHING happens, they cannot deny knowledge of the issue.

they will involve whoever is needed, internally, to get the issue fixed.

so yeah... basically often times to get technical issues fixed you're better off resorting to a human (rather than technical) approach.