The common issue I notice amongst companies that fail to admit fault is that they are _public_. Admitting fault means a poor market signal. Poor market signal means leadership perceived as inept and “failing to deliver shareholder value”.
Of course this isn’t unique to public companies. Have seen private companies do the same for less to avoid embarrassment or perhaps they think it would harm their IPO
> Admitting fault means a poor market signal
Nah, not really. I sincerely doubt that Facebook admitting "yeah, our outgoing mail servers did TLS cert verification improperly in some cases", or the Dutch National Railways saying "yeah, we make renting bikes easy, maybe too easy" would affect their valuation.
But: that does not mean that the underlying issues should not be addressed and/or that the reporter doesn't deserve a meaningful reply.
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On a quarterly scale, history shows it typically has little to no effect on e.g. stock valuations.