Bambu should be working on scaling their consumables and customer service, it takes weeks to resolve any tickets, 8 days to a first response has been normal for them.
It’s kind of a joke they think they’re ready to roll out a print farm subscription when they can’t even keep basic filament in stock, or like you said even provide basic support. They’ve grown far too quickly.
What can't you fix? All the issues I've had you could find a video on YouTube on what to do.