Now call centers, not sexy, but the first rational achievable use case mentioned for LLMs in an HN response I've seen in a while!

The global call center market is apparently $165B/year revenue, and let's be honest even the human call center agents aren't great. So market is big and bar is low!

However, we are clearly still quite far from LLMs being a) able to know what they don't know / not hallucinate b) able to quickly/cheaply/poorly be trained the way you could a human agent c) actually be as concise and helpful as an average human.

Also it is obviously already being tried, given the frequent Twitter posts with screenshots of people jailbreaking their car dealership chat bot to give coding tips, etc.