Apparently the couple just recently come back from a trip in Ireland and lost the new Samsung phone there. Someone has stolen the wife's baggage from the bus when it's doing the routine transit stop by the bus stop while opening the bus baggage conpartment. By the time they realised the thief already going away from the bus with the baggage with the new Samsung phone inside it. They reported to the police but nothing happened. In UAE, Singapore or Japan this type of crime is just not worth it since the petty thief will be punished severely. A lady can incidently left her Louis Vuitton bag inside a restaurant in Dubai, left it at her seat, then after a few hours come back to fetch the bag without losing anything inside.